Here’s What Swiggy Did Next After Man Found Bugs In Chicken Biryani Ordered From Them

The rise of meal delivery services like Uber Eats, Zomato, and Swiggy has transformed global dining. Notwithstanding their effectiveness, recent delivery errors in India have sparked worries about quality control and customer safety.

Alarming incidents, including a human finger in Yummo ice cream, a dead centipede in Amul ice cream, and a dead mouse in Hershey’s chocolate syrup, have raised various kinds of concerns around meal delivery services. Similarly, a Hyderabadi guy recently discovered maggots in his chicken biryani that he had purchased from Swiggy. However, what is more shocking is the refund issued by Swiggy. It has sparked outrage all over the internet.

Hyderabad discovers a bug in his chicken biryani he ordered from Swiggy

Recently, Sai Teja, a guy from Hyderabad, reported discovering bugs in his chicken biryani. That biryani was purchased from a well-known local restaurant named Mehfil Kukatpally via Swiggy. Teja vented his frustration on social media, posting pictures of a dish that looked to have maggots. He claimed to have spent Rs 318 for the dinner. However, after complaining to Swiggy, he only got a Rs. 64 refund.

On X (previously Twitter), he issued a warning to others not to place an order from this eatery. Teja also shared screenshots from his chat with a Swiggy customer support agent. The agent in chats clarified that the food’s packing is the responsibility of the restaurant. Shockingly, the agent provided a minimal reimbursement of Rs. 64 in exchange for a poor experience. In his X post, Sai wrote,

“Mehfil biryani, Kukatpally. Bugs in chicken pieces. @cfs_telangana. This is the response from @Swiggy. (Refund of 64rs for a bill of 318rs : Order id – 178009783111586). Please stop ordering from Mehfil kukatpally”

Mehfil biryani, Kukatpally
Bugs in chicken pieces @cfs_telangana
This is the response from @Swiggy (Refund of 64rs for a bill of 318rs : Order id – 178009783111586)
Please stop ordering from Mehfil kukatpally pic.twitter.com/o8UBaTCzk2

— Sai Teja (@Karlmarx__07) June 23, 2024

His tweets, within minutes, went viral. Many people in the comment section of Teja’s post criticized Swiggy for such a minimal refund. Others also asked Swiggy to blacklist those restaurants who do such mishaps frequently. Many also shared their similar kind of ordeals in the comment section.

Later, Swiggy offered him a full refund

Teja received a call from another Swiggy employee after his post went popular. The person offered him a complete refund and advised him to lodge a complaint with the Food Safety and Standards Authority of India (FSSAI). Speaking about this, Teja wrote,

Prasad from @Swiggy called me and initiated full amount refund and gave me FSSAI details to file a complaint.

Complain chesa FSSAI ki 🏌️‍♂️ pic.twitter.com/MdeAoATuRJ

— Sai Teja (@Karlmarx__07) June 23, 2024

These occurrences show how worries about food safety and quality management in the online meal delivery sector are becoming more and more prevalent. Even while businesses like Swiggy have procedures to handle complaints from customers, the frequency of these concerning reports highlights the need for more stringent regulatory supervision and more responsibility from eateries as well as food delivery services.